1. Scope of This Policy
This Policy applies to all products sold by RideOns.com.au (“we”, “our”, “us”), including but not limited to:
- Motorised ride-on vehicles
- Electric ride-ons
- Battery-powered vehicles
- Replacement batteries, motors, and controllers
- Chargers and electrical components
- Spare parts and accessories
This Policy must be read together with our Terms & Conditions and Safety Guidelines.
Nothing in this Policy excludes, restricts or modifies rights you have under the Australian Consumer Law (ACL).
PART A – AUSTRALIAN CONSUMER LAW
2. Consumer Guarantees
Under the ACL, our products come with guarantees that they:
- Are of acceptable quality
- Are fit for their disclosed purpose
- Match their description
- Are safe when used as intended
Remedies depend on whether a failure is major or minor.
2.1 Major Failure
A major failure includes where the product:
- Is unsafe when used according to instructions
- Is substantially unfit for normal use
- Would not have been purchased by a reasonable consumer had they known of the issue
For major failures, you may choose a refund or replacement.
2.2 Minor Failure
For minor failures, we may choose to repair or replace the product within a reasonable timeframe.
PART B – STRICT NO CHANGE OF MIND POLICY
3. No Change of Mind Returns
RideOns.com.au does not offer refunds, returns, exchanges, or credits for:
- Change of mind
- Incorrect selection
- Incorrect size, voltage, or model choice
- Finding the product cheaper elsewhere
- Child preference changes
- Delivery time dissatisfaction
- Noise expectations
- Speed expectations
- Battery runtime expectations within stated specifications
All sales are final unless required by Australian Consumer Law.
Customers must carefully review:
- Age recommendations
- Weight limits
- Speed specifications
- Terrain suitability
- Charging requirements
- Assembly requirements
before purchase.
PART C – CUSTOM & SPECIAL ORDERS
4. Custom, Modified & Special-Order Products
We do not accept returns or cancellations for:
- Custom-built vehicles
- Personalised or branded products
- Modified vehicles
- Pre-order items once production begins
- Special procurement items
These items are only eligible for remedies where required under ACL.
PART D – MOTORlSED PRODUCT CONDITIONS
5. Motorised Product Use & Risk Acknowledgment
By purchasing a motorised product, you acknowledge:
- Motorised ride-ons carry inherent risks
- Adult supervision is required at all times unless otherwise stated
- Products must only be used in accordance with instructions
- Products must not be used on public roads unless legally permitted
- Helmets and safety gear are strongly recommended
We are not liable for injury or damage arising from:
- Reckless use
- Unsupervised use
- Use outside manufacturer guidelines
- Use on unsuitable terrain
6. Assembly Responsibility
Many motorised products require partial or full assembly.
We are not responsible for:
- Incorrect assembly
- Incorrect wiring connections
- Improper battery installation
- Loose bolts or fittings not checked prior to first use
- Failure to conduct safety checks before use
It is the customer’s responsibility to:
- Follow instructions carefully
- Perform safety checks prior to each use
- Ensure brakes, steering, throttle and wiring are secure
Improper assembly voids warranty where the fault is caused by that assembly.
7. Battery & Electrical Systems (Enhanced Terms)
Motorised ride-ons contain electrical systems that require proper care.
7.1 Battery Care Requirements
Batteries must:
- Be charged before first use
- Not be left fully discharged
- Be charged at least once every 30 days when not in use
- Be stored in a dry, temperature-controlled environment
Battery damage caused by:
- Overcharging
- Undercharging
- Water exposure
- Incorrect charger use
- Use of third-party chargers
- Physical impact
is not considered a manufacturing fault.
7.2 Normal Battery Degradation
Battery capacity naturally reduces over time and with usage cycles.
This is normal wear and not a defect.
8. Water, Weather & Terrain Limitations
Unless expressly stated as waterproof or off-road rated:
Products must not be used in:
- Rain
- Wet grass
- Puddles
- Sand
- Mud
- Saltwater environments
Water ingress into motors, controllers, switches, batteries, or wiring voids warranty unless the product is explicitly rated for such exposure.
9. Weight Limits & Overloading
Each motorised product has a maximum rider weight.
Exceeding stated limits may result in:
- Motor damage
- Gearbox failure
- Frame stress
- Battery strain
Damage caused by exceeding weight limits is not covered under warranty.
10. Commercial & Hire Use Exclusion
Products sold by RideOns.com.au are intended for domestic recreational use only unless explicitly stated otherwise.
Warranty is void where products are used for:
- Hire businesses
- Commercial events
- Rental operations
- School fleet programs
- Promotional activities
Commercial use significantly accelerates wear and is not covered.
11. Modifications & Aftermarket Parts
Warranty is void if:
- The motor is upgraded
- The battery voltage is modified
- Controllers are replaced with non-approved units
- Speed limiters are removed
- Aftermarket parts are installed
- Structural alterations are made
Any modification is undertaken at the customer’s own risk.
PART E – DAMAGE, FAULTS & CLAIMS
12. Freight Damage
You must notify us within 48 hours of delivery if the product is damaged in transit.
Claims must include:
- Photos of outer packaging
- Photos of damage
- Photos of shipping label
- Clear description
Failure to report within 48 hours may affect freight claim eligibility.
13. Fault Claims & Evidence Requirements
To assess a motorised product fault, we may require:
- Photos
- Video demonstrating the issue
- Charger output readings
- Battery voltage readings
- Serial numbers
- Diagnostic steps to be performed
We may provide troubleshooting steps prior to approving return/replacement.
14. Inspection & Testing
Returned products will be tested.
If no fault is found, or damage is due to misuse:
- The customer is responsible for return freight
- A testing or handling fee may apply
- Re-delivery costs must be paid before dispatch
PART F – LIMITATION OF LIABILITY
15. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential losses
- We are not liable for loss of enjoyment or inconvenience
- We are not liable for personal injury arising from misuse
- We are not liable for damage caused by third-party modifications
Nothing in this clause limits your rights under ACL.
PART G – REFUNDS
16. Refund Processing
Approved refunds will:
- Be processed to the original payment method
- Exclude shipping costs unless required by law
- Exclude payment gateway fees where permitted
Processing times depend on your financial institution.
PART H – SAFETY DISCLAIMER
17. Safety Disclaimer
Motorised ride-ons are not toys unless explicitly stated.
Users must:
- Wear appropriate protective gear
- Be supervised where required
- Use on appropriate terrain
- Conduct pre-use safety checks
Failure to follow safety instructions may result in serious injury.
RideOns.com.au accepts no responsibility for injury arising from failure to follow safety guidelines.
RideOns.com.au Last Updated: 17.01.24
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